Air Conditioner

Warranty Policy

1. Standard Warranty (Default Coverage)

Unless you have purchased and qualified for the Hisense Extended Warranty (see Section 2), your air conditioner is covered by the Hisense Standard Warranty:

  • 2 years on parts and labour, starting from the date of purchase.
  • 6 years on compressor only, starting from the date of purchase.
 

Under the Standard Warranty:

  • No mandatory servicing with Hisense partner installers is required.
  • All other terms, exclusions, and service procedures stated below apply.
 

 

2. Extended Warranty (Optional Coverage)

The Hisense Extended Warranty provides enhanced protection:

  • 5 years on parts and labour (instead of 2 years).
  • 6 years on compressor (same as Standard Warranty).
 

Eligibility for Extended Warranty

To maintain eligibility for the Extended Warranty, customers must:

  • Service all air conditioning units purchased with Hisense at least once per year.
  • Use Hisense-authorized partner installers for the servicing.
  • Retain and present proof of servicing (e.g., invoices) when requested.

Failure to comply with these requirements will result in reversion to the Standard Warranty coverage.


 

3. General Coverage (Applies to Both Standard and Extended Warranty)

The coverage is limited to mechanical and electrical defects and applies to repairs and replacements done in Singapore while the Product is being used in Singapore.

Hisense has the sole option to repair or replace your Product with like kind, quality and specifications. In the event that it is more economical to replace your Product instead of repairing it, the original Product shall be replaced (subject to the limits set out in the relevant warranty plan) with a similar product. Due to advances in technology, the replacement product may be of lower retail value than the original Product. If the original Product is replaced, this Contract will cease from the replacement date.

Any repair and/or service by an unauthorized repairer will render this Contract null and void. Any failure to follow the manufacturer’s instructions on installation, operation, or (where applicable) annual servicing will render this Contract null and void.


 

4. Liability

Coverage will not, under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limited to losses incurred due to any delay in rendering service related to this Contract and loss of use during the period that your Product is at an authorized repairer and/or while awaiting replacement parts to arrive.


 

5. Exclusions from Coverage

The following are not covered under this warranty:

  • Products still covered by the manufacturer’s original written warranty, repairer’s warranty, or any other warranty in effect.
  • Normal wear and tear, sweating, corrosion, rusting or stains.
  • Accessories and external parts including but not limited to frame, control buttons, remote control, batteries, cables, etc.
  • Cosmetic damage to outer surfaces including cracks, dents, scratches, levers, control knobs, or attachments.
  • Damage caused by operation in an abnormally corrosive environment.
  • Defects that are subject to a manufacturer’s recall.
  • Defects or on-site service charges not covered under the manufacturer’s original warranty unless explicitly stated.
  • Call-out charges where no fault is found.
  • Failures due to improper maintenance, accidental/intentional physical damage, liquid ingress, insect/animal infestation, misuse, or abuse.
  • Consumables including batteries, bulbs, compact discs, digital tapes.
  • External faults such as rusted wiring, electrical connections, plumbing, poor reception.
  • Commercial use, rental use, or communal/multi-user setups.
  • Acts of God including natural disasters, fire, flood, war, or civil commotion.
  • Damage due to power surges, foreign object ingress, unauthorized modifications, tampering, altered serial numbers, or repairs by unauthorized parties.
  • Costs associated with modifying cupboards or built-in structures to fit a replacement unit.
  • Any other exclusions as reasonably determined by Hisense.
 
 

6. Warranty Service Process

When product failure occurs due to electrical or mechanical defects, please contact Hisense Support via the support website or call the Hisense Customer Service Hotline (details available on hisense.sg) to report the failure.

Our experienced customer service representatives will guide you through the process. To expedite service, please ensure you have:

  • Your proof of purchase (sales receipt)
  • Proof of annual servicing (if claiming Extended Warranty)

If the Product failure is not reported to us prior to repair/replacement, the repair/replacement cost will not be approved.

 

 

7. Transfer of Warranty to Second Owner

If you sell or transfer your Product to another consumer within the warranty period, you must provide the original receipt to the new owner in order to transfer this Contract. The warranty terms will continue to apply for the remaining period.


 

8. Contract Termination

This Contract will terminate automatically upon:

  • Expiry of the warranty period, or
  • Full return and refund of the purchase, whichever is earlier.
 
 

9. General

This Contract is a service agreement and not an insurance policy. It does not guarantee the performance or workmanship of the Product beyond the scope described above.

For contract verification purposes, you may be required by our customer service representative to present your Contract to expedite the service of your Product. Please keep these documents in a safe place.

Please refer to the official Hisense Extended Warranty Terms & Conditions for full details.

 

 

Official Hisense Extended Warranty Terms & Conditions

The Contract:

This Extended Warranty Service Contract (the “Contract”) is offered by us, Hisense Singapore (“Hisense”). The words “we,” “us” and “our” refer to Hisense, and “you” and “your” refer to the purchaser of this Contract.

Your rights and obligations under this Contract become operative from the date of expiry of the manufacturer’s original 1-year warranty in relation to the product which you have purchased (the “Product”). This Extended Warranty may continue for a total of five (5) years on parts and labour, and six (6) years on the compressor, subject to the terms and conditions stated in this Contract.

 

The Coverage:

The coverage is limited to mechanical and electrical defects and applies to repairs and replacements done in Singapore while the Product is being used in Singapore.

We have the sole option to repair or replace your Product with like kind, quality and specifications. In the event that it is more economical to replace your Product instead of repairing it, the original Product shall be replaced (subject to the limits set out in the relevant warranty plan) with a similar product. Due to advances in technology, the replacement product may be of lower retail value than the original Product. If the original Product is replaced, this Contract will cease from the replacement date.

Any repair and/or service by an unauthorized repairer will render this Contract null and void. Any failure to follow the manufacturer’s instructions on installation, operation or annual servicing will render this Contract null and void.

 

Servicing Requirement (Important):

To maintain eligibility for the Extended Warranty, customers are required to have all air conditioning units purchased with Hisense serviced at least once per year by Hisense-authorized partner installers throughout the warranty period.

Customers must retain and present proof of servicing (e.g., invoices) upon request. Failure to comply with this requirement will result in the Extended Warranty reverting to the standard manufacturer’s warranty coverage.

 

Liability:

Coverage will not, under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limited to losses incurred due to any delay in rendering service related to this Contract and loss of use during the period that your Product is at an authorized repairer and/or while awaiting replacement parts to arrive.

 

Exclusions from Coverage:

At the time of purchasing the Contract, you were aware of something that would give rise to you making a claim under this Contract.

  • Products that are still covered by the manufacturer’s original written warranty, repairer’s warranty, or any other warranty in effect.
  • Normal wear and tear, sweating, corrosion, rusting or stains.
  • General Maintenance
  • Accessories and external parts including but not limited to frame, control buttons, remote control, batteries, cable and etc.
  • Warranty does not cover accessories external to the Product.
  • Cosmetic Damage to outer surface/finishing including but not limited to cracks, dents or scratches on exterior casing, levers, control knobs and other attachments.
  • Damage to the Product due to operation in an abnormally corrosive alkaline/acidic atmosphere.
  • Any defects that are subject to the manufacturer’s recall.
  • Defects and on-site service charges not covered under the manufacturer’s original written warranty, unless otherwise stated as covered above.
  • Call out charges where the authorized repair agent is unable to find a fault in the Product.
  • Any claims whereby, a failure to follow the manufacturer’s recommended routine maintenance, inspection, cleaning, lubrication, external adjustments, installation, operation or any other instructions to the customer has been determined.
  • Non-operating and cosmetic items, paint, colour, or Product finish; accessories used in or with the Product; external cables and cords; glass and lens; add-on options incorporated.
  • Unauthorized modifications made to the Product; altered serial numbers; repairs performed by a non-authorized repairer.
  • Repairs to hardware that has been added after the Product’s original purchase.
  • Consumables including but not limited to batteries, bulbs, compact discs and digital tapes.
  • Screen burn or image retention caused by channel logos or other static images.
  • External faults such as rust, wiring, electrical connection or plumbing, piping, fitting, realigning of signal receivers (poor reception), and consequential loss of any kind.
  • Repairs necessitated by improper maintenance, accidental, intentional physical damage, damage by sand or water.
  • Burglary, theft, normal wear and tear, scratching, chewing, spilled liquids, corrosion, animal and insect infestation, fungi, wet or dry rot, or bacteria, misuse, neglect and abuse.
  • Failure caused by a voltage converter and/or applying incorrect voltage to the Product.
  • Any diagnosis where no defect has been found or noted.
  • Shipping charges, express service charges, transportation damage, removal, installation or reinstallation of the Product.
  • Commercial use (multi-user organizations), public rental, use for profit or communal use for multi-family housing.
  • Any loss or damage to the Product resulting from an act of God including but not limited to natural disaster, fire, flood, war, invasion, act of foreign enemy, hostilities or warlike operations, civil war, civil commotion.
  • Foreign object damage.
  • Repairs to loudspeaker drive units when, in the opinion of the manufacturers, such damage has been caused by overdriving and/or clipping distortion.
  • The cost of modifying any cupboards or storage units and work surface where the Product is built in which have become obsolete upon provision to you of a replacement product.
  • Loss, destruction or damage directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at supersonic speeds.
  • Damage due to power surges.
  • This Contract shall immediately cease and become void if the Product is found to have been tampered, modified, the serial number defaced or removed or repaired by an unauthorized repairer.

 

 

Warranty Service Process:

When product failure occurs due to electrical or mechanical defects, please contact Hisense Support via the support website or call the Hisense Customer Service Hotline (details available on hisense.sg) to report the failure. The Warranty Hotline is available daily from 9AM–11PM, including weekends and public holidays.

Our experienced customer service representatives are ready to guide you through the service process. To expedite service, please ensure that you have the details of your contract readily available before contacting us. If the Product failure is not reported to us prior to repair/replacement, the repair/replacement cost will not be approved.

To validate coverage, please ensure you keep all proof of purchase (such as sales receipts for the Product) as well as proof of annual servicing.

 

 

Transfer of Warranty to Second Owner:

If you sell or transfer your Product to another consumer within the warranty period, you must provide the original email receipt to the new owner in order to transfer this Contract.

 

 

Contract Termination:

This Contract will terminate automatically:
(i) upon expiry of the term of this Contract, or
(ii) upon full return and refund of the purchase, whichever is earlier.

 

 

General:

This Contract is not an insurance policy or guarantee; it is a service contract. This Contract is not a guarantee or promise relating to the nature of the material, workmanship or performance of your Product covered by this Contract.

For contract verification purposes, you may be required by our customer service representative to present your Contract to expedite the service of your Product. As such, we recommend that you place these documents in a safe place.