Warranty Policy

A. General Terms and Conditions

Hisense Singapore warrants this product to be free from defects in material or workmanship within the THREE YEARS WARRANTY from the date of purchase under normal use.

 

SCOPE OF WARRANTY:

A. COVERED WITH FREE REPAIR WARRANTY

From the date of original purchase and for the respective period specified above, Hisense or its authorized service centre agrees to repair this HISENSE product that is defective in material and/or workmanship. Hisense reserves the right to retain any parts or components replaced during the warranty period.

However, a charge will be made on any service call, adjustment or replacement of parts after the specified warranty period.

 

EXCLUSIONS: 

THIS WARRANTY DOES NOT APPLY CONCERNING THE FOLLOWING:

  1. Defects or damage caused by accident, fire, flood, lightning or other natural disaster or other acts of God. 
  2. Defects or damage caused during transportation, shipment or handling. 
  3. Defects or damage caused by abuse, negligence, misuse or failure to observe the instructions contained in the manual furnished at the time of original purchase. 
  4. Defects or damage due to corrosion, battery leakage, improper voltage supply, or insect or animal infestation. 
  5. Malfunctions are caused by or used under inferior environments such as heat, dust or water. 
  6. Products that have been altered, modified or repaired by anyone other than Hisense authorized service centre in a manner that has affected their performance, stability or reliability. 
  7. Accessories attached to or to be used with HISENSE products, such as remote control, batteries, adapters, antennae (should the picture/sound become distorted, caused by the antennae or cable TV setup box). 
  8. External parts such as levers, plugs, sockets, control buttons, paint finish, label and attachment cords. 
  9. Breakable items such as LCD. 
  10. Maintenance, cleaning or periodic check-ups; 
  11. Demonstration/installation of the product purchased. 
  12. The serial number on the product has been removed, altered, effaced or made illegible. 
  13. Any of the warranty seals are broken or shows evidence of tampering. 
  14. Defects or damage arising from modification of software or any program may affect the performance of the unit. 
  15. Failure of the product due to the use of third party software programs whether to alter, change, adapt or amend the existing approved software which operates on the product. The functionality or operation of third party media services and/or content available are accessible via the product. 

 

B. COVERED WITH DIRECT REPLACEMENT

A customer’s unit is replaceable within 7 days from the date of purchase after thorough verification and evaluation of Hisense. Replacement of the unit after the 7th day up to the warranty period shall only be effected when after the reasonable number of attempts to remedy a defect, the unit still continues to suffer from the same defect.

The decision by Hisense on replacements or questions relating to defects of either workmanship or of materials shall be conclusive and the original purchaser shall agree to be bound by such decision. Any product or part replaced shall become the property of Hisense.

 

LIMITATION OF LIABILITY:

Hisense makes this warranty subject to the following limitations:

  1. This warranty is valid only within Singapore. The HISENSE product concerned must have been originally purchased and the person seeking the warranty service must reside in Singapore.
  2. Hisense shall have no liability whatsoever for incidental or consequential damages. The responsibility of Hisense under this warranty shall be limited to the repair or replacement of defective HISENSE products by Hisense or its authorized service centre.
  3. This equipment is intended for consumers’ private domestic use only and is not designed for continuous or commercial use or in the course of business or profession.
  4. All warranty information, product features and specifications are subject to change without prior notice.
  5. This warranty certificate will not be reissued if lost.
  6. Product exceeds the period of the expired date of the warranty.
  7. Inappropriate use, mishandling, or negligence resulted in product damage after purchase.
  8. Natural ageing of materials, normal wear and tear, and customer change of mind are not covered by the warranty.
  9. Modifications to the proof-of-purchase or model/serial number in any way or render them illegible (e.g. removed, erased, defaced, altered or tampered).
  10. Due to the loss of the purchase order invoice, the support team will use the monitor serial number to verify the product is still within the warranty period.
  11. Unauthorized companies or individuals have carried out repairs or modifications to the product.
  12. A defect caused by excessive usage outside its intended purpose.
  13. A defect occurred because the product was abused or because the environmental conditions were not in accordance with the manual.
  14. Using non-recommended peripherals, additional equipment or accessories result in damaged.
  15. Nature-caused damages such as lightning strikes, unusual voltage, fires, natural disasters, rains, etc.
  16. There is no coverage for products with image retention since it is a temporary feature and will disappear naturally over time.
  17. We do not cover damage to the screen caused by burn-in because it is considered user-caused damage (such as leaving the TV on for a long time with static images on as it is recommended to turn the TV off when not in use).
  18. Home Service is limited to HISENSE Led Tech LCD TV 40” and above. Repair/Service for LCD TV below 40” shall be on a “Carry-in” basis, wherein the purchaser shall bring the product to the authorized service centre.

 

IMPORTANT NOTE:

  1. When requesting service during the warranty period, this Warranty Certificate and your proof of purchase (Purchase Receipt/Original Sales Invoice) must be presented. If the above requirements cannot be produced, the warranty shall be based on the production date.
  2. Transportation, delivery and handling charges incurred in the transport of the product to and from Hisense or its authorized service centre will be borne by the consumer.
  3. Hisense reserves the right to charge a fee for out of warranty repair/service of any nature and shall not be deemed liable if the conditions are not met.

C. Limited Product Warranty Chart 

Product

Duration

Type

Scope of warranty

pixel policy

Televisions

3 Years

On-Site

Labour, Parts & Transport

7 Bright, 7 Dark, Total 7

Soundbar

1 Year

On-Site

Labour, Parts & Transport

N/A

Laser Cinema

3 Years

On-Site

Labour, Parts & Transport

N/A

Television Bracket

3 Years

On-Site

Parts

N/A

Television Stands

3 Years

On-Site

Parts

N/A

Soundbar Bracket

No

N/A

N/A

N/A

Remote Control Delivered with the Television, Soundbar, Laser Cinema

6 Months

Walk-In Exchange

Parts

N/A

Product Accessories including but not limited to cables, digital antenna, soundbar mounting kits etc.

No

N/A

N/A

N/A

D. Return Policy

You may return your order if you have received the wrong item in your package.

The general requirements for returns are as follows:

  1. You have proof of purchase (order invoice number and receipt).
  2. The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
  3. The product must not have been used.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and drop us an email at support@hisensesg.com or Whatsapps to +65 9730 9037 our Customers Services. Our customer service team will verify the return reason and arrange for the return. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

E. Refunds Policy

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:

  1. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

F. Shipping Policy

  • For PRE-ORDERS, our Customer Service Officers will contact you again to arrange for the necessary procedures needed once our stocks are available.
  • For IN-STOCK products, unless stipulated differently on the website, kindly allow 1-2 working days for your item(s) to be shipped to you
  • For IN-STOCK Smart TVs Installations, kindly allow 5-7 working days for our delivery partners to contact you for a delivery arrangement.